FAQ (2024)

Table of Contents
Frequently Asked Questions Safety Setup and Care Misc

Frequently Asked Questions

Safety

Can I place it on my oak table safely or does it need to sit on a heatproof surface?

I have a number of overhead sprinklers in my apartment. Have you heard of any instances where the personal fireplace set one off? I wouldn't put one directly under the sprinkler, but how far away should it be placed to be considered safe?

Can I add alcohol/fuel while the fireplace is still burning?

Does it get hot?

Can I really burn it inside?

Is it safe for children?

Is it safe to cook over it?

Can it tip over and spill?

What happens if it spills?

Can I use other fuels such as bio ethanol?

How do I turn it off?

How long can I continuously burn it?

Is there anywhere I shouldn't put it?

Setup and Care

How does it work?

How do I clean soot out of the base?

What percentage of isopropyl rubbing alcohol do I need?

How long does it last?

How do I turn it off?

How long can I continuously burn it?

How does it do in the wind?

How much heat does it put off?

Why isn't 70% rubbing alcohol lighting?

Why is it only burning for 10 minutes?

Misc

How long does it take to ship?

What is your return policy?

Does the fireplace come with the white base?

Can I use 99% isopropyl alcohol?

Can I paint the exterior?

Can you add essential oil to the alcohol?

Is it safe to burn if we have cats?

How much does the unit weight?

What is it made out of?

Seriously, no soot?

Why does it only put soot where the flame touches?

FAQ (2024)
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