Find out how to file a complaint with the U.S. Postal Service about lost or stolen mail or mail fraud. Learn where to complain about a postal employee or facility.
File a complaint about mail services
You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility.
- Track a package or use USPS’s Email Us form to file a complaint online. Select the reason for your complaint, including delivery issues and complaints about USPS employees or facilities.
- Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711.
- Locate your local post office to speak with your station manager.
If your complaint is not resolved, you can:
- Find your USPS Consumer and Industry Contactoffice to discuss your complaint by phone or by mail.
- Write your complaint to USPS’s Consumer Advocate office at:
United States Postal Service
Office of the Consumer Advocate
475 L’ Enfant Plaza SW
Washington, D.C. 20260
File a complaint about theft, fraud, or waste by USPS employees
To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG).
- File a complaint online.
- Call 1-888-USPS-OIG (1-888-877-7644).
Report mail fraud or theft by a person or company outside USPS
The U.S. Postal Inspection Service (USPIS) is the federal law enforcement agency that protects the mail system. File a complaint through USPIS online about:
Complain about a USPS policy change
To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). Use their online contact form.
LAST UPDATED: March 25, 2024
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