Fix Login Issues | MyChart (2024)

FAQs

Why won't MyChart let me log in? ›

If you try to log in unsuccessfully too many times, you might be locked out of the account. In this case, you won't be able to reset your password yourself. For help resetting passwords and regaining access to your account, please reach out to your healthcare organization's MyChart support desk.

An email with a link to reset your password will be sent to the email address you used when signing up for MyChart. If you do not have a valid email address on file, contact the MyChart help desk at 800-318-4246. They will help you regain access to your MyChart account.

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. You can also sign up on the sign-up page without an activation code. If you still have problems, email us at mychartsupport@mhs.net or call our MyChart Service Desk at 954-276-7676.

Some test results are not released to your MyChart account because of their sensitive nature. Your doctor determines which types of test results are able to be accessed through MyChart and which might require an in person conversation.

If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.

Most likely, you have tried to access your MyChart account 5 times in a row using the wrong password. If you do this, for security purposes, your account is disabled. If your account becomes disabled, you should call 740-454-5008.

To have your account re-activated, you may contact MyChart Patient Support through our HELP page, or you may call our support line at 1-888‑97CHART (1-888‑972‑4278).

All lab results are compared to a standard guideline for what is considered “within normal range.” These standards were developed as a guide but are not absolute. You will see an exclamation point (!) next to the result if it's outside of the normal range, but that isn't necessarily a cause for concern.

If your blood counts fall outside of the normal range, which is shown in the “Reference interval” column, their values will be reported in the “Flag” column with an 'L' for low and an 'H' for high. The example CBC below shows that white blood cells, red blood cells, and platelets are all low. CBC WITH DIFFERENTIAL.

Can a MyChart account be deleted? ›

Your information is always with your healthcare organization and there are laws and regulations for them to keep it. However, you can deactivate your MyChart account in Account Settings in the MyChart app or by contacting your healthcare organization's MyChart help desk.

The parent or legal guardian can no longer access your personal health information on MyChart. However, adult patients (18 years or older) can grant proxy access to other adults. Ask your physician or care team for more information about parent or legal guardian proxy access for adult patients.

MyChart works best on up to date browsers such as Microsoft Edge, Mozilla Firefox, Safari and Google Chrome. You can download several of these browsers for free.

What do I need to do if I receive an Invalid Personal Information error? This error can occur when your personal information does not match what is currently listed in your medical record. If you receive this error, use the Contact Us link located in the error message to notify MyChart support.