Identifying and preventing fraudulent sales of Avast products

Unfortunately, there are a number of websites that fraudulently sell Avast products.

If you suspect you have made a purchase from a fraudulent website under the pretense of purchasing an Avast product, or you want to ensure you are purchasing genuine Avast products, refer to the sections in this article:

Which websites are known to be fraudulent?

For your protection, we have prepared the following list of known scam sites. These websites have no connection with Avast software and are not authorized resellers of our products:

When should I suspect a fraudulent sale of an Avast product?

Scam websites often offer license keys or subscriptions for Avast free products for prices similar to Avast premium software. In other cases, customers receive email invoices from scam sites with no mention of Avast software. Instead, the customer is offered a list of programs that they have not agreed to buy.

Some scam websites may offer a "Gold Package" or a "lifetime" license or subscription, which are not offered within the Avast product range. Therefore, any money you send to these sites will not result in a genuine paid Avast subscription or license.

Another way to identify fraudulent sites is if the site includes a message at the bottom of the page, typically in small lettering, similar to the following:

"This website has no affiliation whatsoever with the owner of this software program, and provides ONLY a link to the software program."

If you encounter a website you believe is fraudulently selling Avast software, contact Avast Support so that we can investigate and add the website to our list of known fraudulent websites if required.

Where can I safely purchase Avast products?

Avast has partnered with established eCommerce providers that manage the online sales and distribution of our software products and services.

The following list of vendors and their credit card descriptors are the only official online distributors of Avast products:

Digital River
Credit card descriptor: DRI* Avast Software
Company website: www.digitalriver.com
Transaction inquiries: Contact form
Nexway
Credit card descriptors: CB AVAST NEXWAY or PAYPAL *NEXWAY
Company website: www.nexway.com
Transaction inquiries: Contact form
Cleverbridge
Credit card descriptor: CBA*AVAST Software s.r.o
Company website: www.cleverbridge.com
Transaction inquiries: Contact form
Allsoft (Noventiq formerly Softline Group company)
Credit card descriptors: AVAST, ASSIST, CY or AVAST ASSIST or AVAST LIMASSOL
Company website: www.allsoft.ru
Transaction inquiries: Contact form

If you purchase an Avast subscription from the official Avast website, your credit card statement will always contain the credit card descriptors of one of these vendors.

What should I do if I purchase an Avast product from a fraudulent website?

If you are unsure about the validity of your purchase, contact Avast Support. If you have made a purchase from one of the fraudulent websites listed above, we advise you to contact your credit card issuer immediately. In addition, you may also want to contact your local law enforcement authority for statistical monitoring.

All Avast consumer software products

All supported platforms

Updated on: 6/2/22

Identifying and preventing fraudulent sales of Avast products | Official Avast Support (2024)

Which websites are known to be fraudulent?

When should I suspect a fraudulent sale of an Avast product?

Where can I safely purchase Avast products?

What should I do if I purchase an Avast product from a fraudulent website?