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TERMS AND CONDITIONS OF USE

GHCMyChart® Terms and Conditions

GHCMyChart Terms and Conditions of Use
Group Health Cooperative of South Central Wisconsin

SIGN UP AND USE OF GHCMYCHART DENOTES YOUR AGREEMENT TO COMPLY WITH THESE TERMS AND CONDITIONS OF USE. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS, DO NOT PROCEED WITH SIGN-UP OR USE OF THIS SYSTEM.

What is GHCMyChart?

GHCMyChart is a web-based version of our electronic record system that provides you with secure access to your health and insurance information. GHC-SCW is not required to offer our members GHCMyChart but we do provide it as an added feature designed to enhance your care and treatment. GHCMyChart does not contain a complete copy of your medical or insurance record and it does not replace or eliminate the need for you to contact GHC-SCW via telephone or in person. In some cases, you may still have to submit requests for information using conventional paper processes. Additionally, GHC-SCW may not be able to provide you with certain information due to the limitations of electronic technology available in this product.

Privacy of Your Information

One of the most important fundamental principles that guide GHC-SCW’s care, treatment, and services, as well as in our selection of technology, is confidence and assurance that this sensitive information is collected, used, disclosed and transmitted in a private and secure manner. It matters to you, and it matters to GHC-SCW. You can be assured that your confidential health and insurance information is handled in accordance with all applicable federal and state laws governing these processes. Our Notice of Privacy Practices describes in detail your rights and GHC-SCW responsibilities as they relate to the processing of protected health information (PHI). One of the key provisions in the GHC-SCW Notice of Privacy Practices is clarification that your health and insurance information will be disclosed only as permitted in the Notice of Privacy Practices or with your written authorization.

Security of Your Information

Firewalls, multifactor authentication, encryption, and audit trails are some of the tools we use to make sure that your information is not only private, but it’s secure. If the URL begins with https:// (instead of http://), the document comes to you from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. Further, you can tell whether you are connected to GHC-SCW by viewing the digital certificate which verifies the connection between the GHC-SCW server’s public key and the server’s identification. For other general information viewing, GHCMyChart must be accessed with a Transport Layer Security (TLS) compatible browser or terminal (Google Chrome or Microsoft Edge). Our TLS web server uses authentication and offers the highest level of encryption technology commercially available (256-bit AES). In addition, user names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. There are also some things you can do to ensure security in GHCMyChart. We urge you to change your password on a regular basis and keep your login ID and password confidential, as well as enrolling your account in Multifactor Authentication. Multifactor Authentication allows you to attach your phone number to your GHCMyChart login and verify that you are the person accessing your information, adding an extra layer of security protecting your information.

See Also

Urgent & Emergency Care

Communication in GHCMyChart

You should be aware that you will be notified via e-mail when there is new medical information to be viewed. This means any person with access to your e-mail account associated with your GHCMyChart account will be able to see this notification. This could include your spouse, employer, parent, or anyone else that can access your e-mail account. Although no private medical information will be in the message, the notification that new medical information is available may itself be information that you do not want others to know. You should take this into account when providing your e-mail address.

GHC-SCW may send you e-mail messages that contain information important to your personal health care and treatment. It is your responsibility to monitor these messages. GHC-SCW may not be held responsible or liable for any loss, injury, claims or any other adverse effect resulting from your failure to read these messages in a timely manner. The anticipated turnaround time for a response to your electronic messages is three (3) business days. GHCMyChart messages and information will be stored in your GHC-SCW medical record and accessed, reviewed and processed by any GHC-SCW employee involved in your care treatment, payment and health care operations. You are responsible for maintaining your username and password since this information will be used to identify you in GHCMyChart and any inquiries or communications that you make will be verified with your identity at login.

GHCMyChart Hardware

I understand that GHCMyChart may not be available at times due to system failure, back-up protocols, maintenance or other factors outside of GHC-SCW’s control. Access is provided to me on an “as-is” basis and does not guarantee that I will be able to access GHCMyChart at all times. In the event of such circ*mstances, I understand that I may contact GHC-SCW by telephone or other appropriate means.

GHCMyChart equipment, devices, and security mechanisms are provided for authorized use only and GHC-SCW will take appropriate steps to ensure that my use of GHCMyChart occurs in accordance with applicable state and federal laws and regulations. Unauthorized use of GHCMyChart may be subject to criminal prosecution and its evidence may be used for follow-up action. Use of this system, authorized or unauthorized, constitutes my consent to monitoring of this system.

GHCMyChart and Me

GHCMyChart is not a complete copy of your medical record and it should not be used as a substitute for ongoing care and treatment with your health care provider. The following points describe important clarifications that you must acknowledge and understand with respect to your use of GHCMyChart:

I will not disregard or delay seeking immediate health care because of information obtained on this, or any, site. If I feel that I have a medical emergency, I will call 911 or seek personal attention from a health care provider immediately.

I understand that GHC-SCW may be unable to provide accurate and reliable services if the information I provide is incomplete or inaccurate.

I understand that my registration and use of GHCMyChart is based on representation on my identity as true and correct and I hereby attest to the accuracy of the information I have provided.

I agree to use GHCMyChart account appropriately, including management of only my personal health conditions, or the health conditions of another patient for whom I am a parent/legal guardian/legal representative. I understand that any unauthorized use of GHCMyChart on behalf of another person is potentially harmful and is a violation of the GHCMyChart Terms and Conditions.

I understand that GHC-SCW strives to maintain the accuracy of this site but does not make any guarantee whatsoever as to its accuracy or correctness.

I understand that GHCMyChart may offer links to related sites not managed by GHC-SCW. Such links are provided for informational purposes and GHC-SCW does not endorse or verify the accuracy of this information. I should not rely on this information for my health care and treatment.

I understand that GHCMyChart is available to me only as a GHC-SCW member under the ongoing care of a GHC-SCW Provider. If I am no longer a GHC-SCW member, I understand that I can maintain my GHCMyChart account but no additional information will be added and I will not be able to utilize its active features (i.e. communicating with a GHC-SCW Provider).

I understand that GHC-SCW assumes no responsibility and disclaims any and all liability arising from inaccuracies or defects in software, communication lines, virtual private networks, internet, my internet service provider, access system, computer hardware or software or any other service or device that I use to access GHCMyChart.

I understand that GHC-SCW may revise the Terms and Conditions, the information on GHCMyChart, or otherwise modify the website without notice. GHC-SCW may also make improvements and changes in the products, features, or services described on the website at any time without notice.

I understand that GHC-SCW has no liability or consequential damage arising from a breach of information resulting from the sharing or compromise of my user ID or password, for the loss of any password, or for misuse of my password or other GHCMyChart privileges.

Termination of Access

I understand and acknowledge that my GHCMyChart access may be restricted or revoked at any time, for any reason, in GHC-SCW’s sole discretion. Circ*mstances and/or behaviors that may result in restriction or revocation of my access to GHCMyChart include, but are not limited to:

If I use or imply profanity, false, discriminatory, illegal, offensive or otherwise inappropriate language, including but not limited to acronyms and abbreviations.

If I send an excessive number of messages via GHCMyChart.

If I use GHCMyChart for any reason unrelated to my health care and treatment.

If I violate or abuse any of these Terms and Conditions.

If a user’s access to GHCMyChart is restricted or revoked for any reason, GHC-SCW will make every reasonable effort to notify the user but it is your responsibility to ensure continuity of care and treatment if there are outstanding issues being handled in GHCMyChart. If a restriction or revocation is related to GHC-SCW receiving applicable information through another venue, such as court documentation or implementation of a policy unrelated to GHCMyChart, access may be revoked or restricted accordingly.

GHC-SCW may restrict or revoke proxy access to any account at any time, for any reason, in GHC-SCW’s sole discretion.

Revocation or restriction of access to GHCMyChart does not constitute a restriction on accessing PHI to which you have a legal right of access. For more information regarding your rights to access PHI, please contact our Privacy Officer at privacy@ghcscw.com or (608) 662-4899.

GHCMyChart Eligibility

Any qualifying GHC-SCW member, age 18 or over, may request a personal GHCMyChart account.

Any GHC-SCW member under the age of 18 may request a personal GHCMyChart account with the written consent of their parent or legal guardian.

Proxy Access to GHCMyChart

The parent or legal guardian of a minor under the age of 18 may request access to the Minor’s GHCMyChart account. In order to be granted proxy access, the parent or legal guardian must also have a GHCMyChart account in place. There are several levels of proxy access at GHC-SCW:

Proxy Access related to Patients under the age of 12

Parents and legal guardians can send messages to the child's providers, schedule appointments, view upcoming and past appointments, pay bills, view immunization records, test results and more.

Proxy Access realted to Patients age 12-17

When a child turns 12 years old, the proxy access of parents or legal guardians is automatically adjusted to recognize the privacy rights of adolescents. Under State and Federal law, certain types of medical information either requires the patient’s consent to be shared, or the patient may have the right to request confidentiality. In recognition of those legal rights, the full functionality of GHCMyChart services for a proxy may be limited. Proxies continue to have access to send messages to the care team, view immunizations, pay bills, refill most medications, and review most test results. For more information on adolescent confidentiality at GHC-SCW, please contact our Privacy Officer at privacy@ghcscw.com or (608) 662-4899.

Other Proxy Access Information

Either biological parent or legal guardian may authorize proxy access to another individual (a non-biological parent), such as a step-parent or foster parent.

An adult can choose to authorize proxy access for their own GHCMyChart account (to a spouse, an adult child, power of attorney, etc.).

In some cases, GHC-SCW may require legal documents as proof of relationship prior to granting proxy access.

When the minor reaches the age of 18, all proxy access will automatically de-activate.

Any proxy request may be denied if it is determined to be in the best interest of the patient. The functionality available may differ based on the type of request and patient whose account is accessed. For more information please contact our Privacy Officer at privacy@ghcscw.com or (608) 662-4899.

You should contact GHC-SCW if you want to revoke a proxy’s access to your GHCMyChart account. Minors may not have the right to independently request revocation of a parent/legal guardian’s proxy access. Regardless of whether requested by a patient or not, proxy access may be restricted or revoked at any time, for any reason, at GHC-SCW’s sole discretion.

USE OF THIRD-PARTY SERVICES

You may choose to use other services provided by third parties in conjunction with your use of GHCMyChart. Such services may include, but are not limited to, translation services, location services, fitness tracking, and other third-party offerings. Any links to such services are provided for your convenience only. Neither Epic nor GHC-SCW have control over the contents of these services, and neither Epic nor GHC-SCW accept any responsibility for them or for any loss or damage that may arise from your use of them. Such services may require you to submit your information to a third party, which may result in a copy of your information being used and/or stored by a third party. If you decide to access any such services in conjunction with your use of MyChart, you do so entirely at your own risk and subject to the terms and conditions of use for such services.