MyChart Frequently Asked Questions
What is MyChart?
MyChart is a secure online portal that gives you personalized access to portions of your electronic medical record. It enables you to manage and receive information about your health.
Is there a fee to use MyChart?
No. MyChart is a free service we offer to our patients.
Is MyChart secure?
Your privacy is important to us and we take great care to ensure your health information is secure. Please review our privacy policy for more information.
How do I sign up for MyChart?
To sign up for MyChart you need an activation code, which you can get in one of three ways:
- Find one on your after-visit summary
- Request one at your next appointment
- Request oneonline
Please note that activation codes expire after 60 days. If you already have an activation code,sign up now.
Is my activation code the same as my username?
No. Your activation code is only used once to log into MyChart for the first time. You will then be prompted to create a unique username and password.
I lost/did not receive my activation code or it has expired. Can you send me a new one?
Yes. You can request one online or at your next appointment.
I forgot my password. What should I do?
If you can remember your username, you can reset your password online. If not, please email mychartsupport@ynhh.org for assistance in regaining access to your account.
How can I update my personal information?
Log into your MyChart account and click on the ‘My Medical Record’ tab and select ‘administrative info.’ From there, select the appropriate option for the information you would like to update.
Can I access MyChart from my mobile device?
Yes. MyChart currently offers apps for Apple or Android devices. To use the app you must first sign up and activate your account. Please note that the apps do not support all of the functionality of the web version. Need more information? Learn more about the MyChart mobile app.
When can I see my test results in MyChart?
After test results have been finalized, you will be able to view them in MyChart:
- Within 1-3 business days: Point of Care Tests, Glucose, Hemoglobin A1C, INR and HCG (Human Chorionic Gonadotropin) pregnancy results.
- Within 3-5 business days: other blood and urine lab tests
- Within 7-9 business days: Imaging, radiology, pathology, genetic, and other sensitive results
Remember that test results often include complex medical terms and numbers that need to be considered within the context of your health history. If you have questions or concerns, please share them with your primary care provider or the healthcare professional who ordered the test.
Why are certain test results not shared electronically via MyChart?
Some test results are not released to your MyChart account because of their sensitive nature. Your doctor determines which types of test results are able to be accessed through MyChart and which might require an in person conversation.
Can I use MyChart to communicate with my doctor’s office?
Yes. You can send secure messages to your doctor’s office regarding non-urgent medical concerns. Click on the ‘Messaging’ tab and select the appropriate option for the communication you would like to send. You can expect a response within two business days. Please note that MyChart should only be used for non-urgent medical matters. If you have an immediate medical need, please call your doctor's office or dial 911.
Can I schedule appointments through MyChart?
Yes. You can submit an appointment request by clicking on the ‘Visits’ tab and selecting ‘Request an appointment.’ You can expect a response within 2 business days. Appointment requests are handled by members of your doctor’s team, so please do not include any sensitive personal health information along with your request.
Can I access the health information of a family member or someone under my care?
Yes. If you need to manage the health information of someone other than yourself, you can request proxy access. Fill out aminor proxy access formor anadult proxy access form. Completed forms can be faxed to 203-688-8155 or emailed tomychart.eHIM@ynhh.org. Most requests are handled within 10 business days. Proxy access can be terminated by Yale at any time.
Need more information?Learn more about proxy access.
Can I ask questions about a family member’s health from my own MyChart account?
No. Because MyChart offers direct access to your personal health record, any communications that take place within the portal are attached to your account only.
Can my spouse and I share a single MyChart account?
No. Each individual must have his/her own MyChart account. However, proxy access may be granted to a spouse's account. Request access by filling out anadult proxy access form. Completed forms can be faxed to 203-688-8155 or emailed tomychart.eHIM@ynhh.org. Most requests are handled within 10 business days. Proxy access can be terminated by Yale at any time.
Need more information?Learn more about proxy access.
Why was I automatically logged out of MyChart?
If your keyboard remains idle for 15 minutes or more, you will automatically be logged out of MyChart. This is to ensure the privacy and security of your personal health information. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.
Some of my health information in my MyChart account is incorrect. What should I do?
Your MyChart information comes directly from the electronic medical record maintained at your doctor's office, which is reviewed and updated after each visit. If any information appears to be incorrect, please inform your doctor’s office so the appropriate corrections can be made.
I have a question that isn’t answered on this page. What should I do?
Please send your questions to mychartsupport@ynhh.org.
