About MyChart | MyChart (2024)

FAQs

What are the disadvantages of MyChart? ›

If you try to log in unsuccessfully too many times, you might be locked out of the account. In this case, you won't be able to reset your password yourself. For help resetting passwords and regaining access to your account, please reach out to your healthcare organization's MyChart support desk.

Messaging your doctor can be a convenient way to get medical advice. You can send a note through MyChart whenever you have time – day or night – and your provider will typically reply in one to three business days.

Patients' experiences were overall positive, suggesting that MyChart Bedside may be an effective tool to improve patient satisfaction. MyChart Bedside received the highest ratings for helping patients improve their understanding of medications and communication with nurses.

MyChart gives you access to your health information and a direct connection to your care team, with tools to help you actively participate in your care.

Lack of online medical records - Roughly 32% of patients reported not having an online medical record, which is a prerequisite for utilizing a patient portal. Limited internet access - Approximately 25% of patients cited a lack of internet access as a barrier to using patient portals.

If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.

Deactivation does not affect information already in your MyChart account; however, the information will no longer be available to send, receive, or access any additional information.

If you consent to share your Excellian electronic medical record with affiliated health care systems, you will have a single MyChart account with one unique ID and password, from which you will be able to access all of your care information across all organizations.

While most MyChart messages will remain free, replies that require medical expertise and more than five minutes of your provider's time may be billed, as we do for other medical services.

Can other doctors see your messages in MyChart? ›

Multiple members of your care team may view MyChart messages in order to get an appropriate and efficient response; this may include nurses or advance practice clinicians other than your primary care provider (PCP).

Some test results are not released to your MyChart account because of their sensitive nature. Your doctor determines which types of test results are able to be accessed through MyChart and which might require an in person conversation.

Note: MyChart is an Epic branded name. Your organization may use a different name for their patient portal. Access the application on your personal device. Carefully review the app's terms and conditions.

What web browsers work best with MyChart? To ensure the best experience, you will need to enable pop-ups and use a recommended web browser or mobile device: Google Chrome or Mozilla Firefox web browser, if using a computer. MyChart app for iOS or Android.

Use MyChart Message Center to have conversations with your doctor or other clinic staff, ask non-emergency medical questions, send test results to your provider from another provider or network, and even upload your official COVID-19 vaccination record.

Con: Healthcare data security concerns

A patient portal may be just one more place for a potential hacker or healthcare data thief to access a patient's data, leaving that patient liable to identity theft. However, with appropriate safeguards, these concerns can be kept at a minimum.

When your information is shared, your record is encrypted and delivered in a secure, electronic format. Only healthcare professionals who are involved in your care can see your information at the healthcare organization.